We would rather hear about a problem than have you work around it. There are three ways to reach us.
From inside Gridtop. Choose Support from the header menu. It opens a report, with your recent activity attached if you leave Include log ticked, so that we can see what happened without asking you to describe it twice (35.2). If the problem is hard to put into words, record it first (35.3) and attach the recording. Our replies appear under Reports in the Logs app, and by email.
From your dashboard. The Support page of your Autocomputing dashboard takes support tickets, for questions about your account, billing and hosting.
By telephone. Call us at (727) 201-3302; the number is also at the right of Gridtop's header, as Call Support.
When you write to us, say what you were trying to do, what you expected, what happened instead, and whether it happens every time. If an agent was involved, say which, and include its conversation (12.11).
Autocomputing Business Corporation · 401 East Jackson St., Suite 3300, Tampa, FL 33602
